Skip to main content
money advice

Money Advice & Support

Case Studies

Read our case studies to find out how our team has been able to help customers.

Young couple
  • CASE STUDY

Supporting a couple struggling with rent after National Insurance rise

Couple who are struggling to pay their rent, had their benefits checked last year and didn’t qualify. What can they do now? 

Raj and anika
  • CASE STUDY

Helping customers apply for extra support to pay rent

Our Welfare Benefits and Money Advice Team were able to support Raj and Anika apply for a Discretionary Housing Payment (DHP) to help with arrears.

talk to a customer on their doorstep
  • CASE STUDY

Helping a customer struggling with the Bedroom Tax

We helped Julie successfully argue to the Department for Work and Pensions (DWP) that her tenancy agreement allowed lodgers allowing her to make up the shortfall in her rent. 

Reporting rent changes
  • CASE STUDY

Helping those with no recourse to public funds

We helped a couple with a complex case by clarifying rules around housing and benefits.

Older lady smiling with mug
  • CASE STUDY

Supporting a customer through their PIP medical review during Covid

Our Welfare Benefits and Money Advice Team were able to support Emma, a vulnerable customer, when her Personal Independence Payment (PIP) medical review resulted in a financial change.

a person sat down on a tablet looking at the money manager tool
  • CASE STUDY

Challenging Department for Work and Pensions on Severe Disability Premium (SDP)

Our Welfare Benefits and Money Advice Team tackled a complex case for a customer through advocacy and support in clallenging the DWP over a Severe Disability Premium (SDP).