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Our Performance

How we're doing

It’s important that we share with our customers, and stakeholders, how we’re performing as an organisation. 

We measure our performance using a number of key indicators including rent arrears and collection, voids, responsive repairs, letting time and customer satisfaction – with overall service against targets.

You can also download and view our annual accounts.

Our Lifeblood measures

We measure our performance using a number of key indicators including rent arrears and collection, voids, responsive repairs, letting time and customer satisfaction – with overall service against targets.

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Our reports

We’re proud of our work and achievements. We’re a transparent organisation that’s honest about its successes and areas where we could do better. Each year we publish reports and a wide range of other content that shines a light on our work and how we’re performing.

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Learning from complaints

We know sometimes things go wrong and we don't always get it right. We want to learn from complaints we receive so we can continually improve.  

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Tenant Satisfaction Measures

'Tenant Satisfaction Measures' (TSM) is a new way for social housing tenants to understand how their landlord is performing against key service areas.  See how we will be gathering and reporting on these measures.

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Regulator rating

The Regulator of Social Housing publishes assessments on how we are meeting regulatory standards.

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Copyright Halton Housing 2024 | A charitable housing association registered under the Co-operative and Community Benefit Societies Act 2014.

Community Benefit Society Registration number: 7744