Your voice matters to us. Through surveys, feedback and complaints, we listen to what our customers are telling us and use those insights to improve our services, shape our priorities and make positive changes across Halton Housing.
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Tenant Satisfaction Measures
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'Tenant Satisfaction Measures' (TSM) is a new way for social housing tenants to understand how their landlord is performing against key service areas. See how we will be gathering and reporting on these measures.
This Customer Influence & Impact Report 2024-26 shows how customer feedback actively shapes and improves our services and communities.
Listening to our customers is vital in ensuring our services meet their needs and importantly, that customers can see their voices being heard and turned into meaningful, positive change.
