Customers are our key focus. We will listen to their views, understand their needs and preferences and deliver services that are accessible, high performing and provide value for money.  We will be a pioneer for innovative service delivery using insight, digital and Artificial Intelligence, whilst ensuring our visible presence within our neighbourhoods.

Priorities:

Customer Experience

• Improved access to services
• Revised digital offer (for reporting repairs and ASB)

Customer Insight 

• We will gather data and identify customer preferences to provide pre-emptive services. 

Customer Voice

• We will engage customers in decision making, challenge performance and feed back.