Publication Date: May 2026
Review Date: May 2027
Introduction
This privacy notice applies to data held by Halton Housing when you complete a form on our website.
Who we are
Halton Housing is a registered provider of social housing, or housing association. We are regulated by the Regulator of Social Housing.
Halton Housing is a data controller of your personal data.
About this Notice
This Notice explains what we do with the data we process, why it’s used and how it’s stored.
We may change this privacy notice from time to time in order to reflect changes in the law and/or our privacy practices.
Why we use your data
When you submit a form on our website, we will use the data to process your enquiry, we may collect the following data:
Name, email address, contact telephone number, details of your enquiry and any other information you choose to include.
What we use your data for
We use the information you provide to respond to your enquiry, provide services or information about your request, improve our website/services.
Legal basis
Any personal data we process about you will be done so strictly in accordance with UK Data Protection Legislation (including the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018).
Most commonly, we use it:
- to enter into a contract with you, or deliver a contractual service to you
- to comply with our legal obligations
- Where we have a legitimate interest
Who will we share your data with
We will only share your data if it is necessary, to respond to your enquiry. This may include sharing your information with relevant teams within Halton Housing to ensure your query is handled effectively.
We will not share your information outside of Halton Housing unless this is clearly stated on the specific form you are completing.
How long will we keep your data
We retain information submitted through our website forms for up to 30 days, after which it will be securely deleted.
Your information may also be stored on our internal systems where necessary and will be retained for as long as required to respond to your enquiry and provide the requested service, in line with our Retention Schedule.
Your rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Data portability
- Withdraw consent (where applicable)
- Complain to the Information Commissioner’s Office (ICO)
A list of these rights, and more information about what they mean can be found at the Information Commissioner’s Office website: https://ico.org.uk/
How to contact us
We have a dedicated Data Protection Officer (DPO). If you have any questions about this notice, please let us know. You can contact our DPO at dpo@haltonhousing.co.uk.
Who can I complain to if I am unhappy about how my information is used?
You can complain by visiting the “Contact Us” page on our website: Complaints and feedback | Halton Housing
You also have the right to complain to the Information Commissioner’s Office: Information Commissioner's Office (ICO). The contact details are as follows:
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk