You can report ASB 24 hours a day via MyHaltonHome.
During working hours ASB can also be reported using our telephone line 0303 333 0101.
-
When receiving reports of ASB we will offer an interview within 1 working day if it involves violence and/or threats of violence, hate crime or domestic abuse. In other cases we will offer an interview within 5 working days.
-
When responding to complainants we will give the name of the member of staff dealing with the case and agree methods and frequency of further contact, this will normally be once a fortnight.
-
When we investigate any case, we will explain to customers the options available to tackle ASB, advising of our next proposed actions and the expected outcome of our action.
-
We’ll aim to resolve issues of ASB through early intervention of specialist staff with a target of resolving these cases within 50 days of contact with the alleged perpetrator.
-
Where our initial intervention is unsuccessful we will use all methods, as appropriate, to resolve ASB including use of Mediation and Anti- Social Behavior Contracts, CCTV and Noise monitoring equipment. Working with partner agencies including the Police, Halton Borough Council and voluntary agencies and as last resort to taking legal action
-
When graffiti occurs on our property, we will aim to remove it within 7 days of us becoming aware of it. Where graffiti is of an offensive nature (such as abusive or racist language) we will aim to remove it within 1 working day of us becoming aware of it
-
If we’re investigating a customer as the alleged perpetrator of ASB we will treat them fairly and impartially and will not prejudge the outcome of our investigation.
-
We will request assistance from Halton Borough Council’s Environmental Health Division to tackle environmental problems including noise nuisance and control of dogs.
-
We will work with Halton Borough Council and the Police to tackle wider community concerns such as drug dealing and ASB from non Halton Housing customers.
