Innovation with purpose

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Purpose-driven Innovation


Innovation must have a purpose.  A business problem to solve or a customer need to meet and must add real value. 

For us, innovation means thinking about how we can continuously shape a great customer experience at every touchpoint and how we can further improve the places in which our customers live.

This may mean investing in new ground-breaking technology, trying new products and services, or engaging with leading academics and suppliers… but may also mean rethinking our processes, our operations or how we communicate with and listen to our customers.

Areas of Focus


To work on a balanced portfolio of projects to continuously improve the experience of our customers and to work on challenges the housing sector is facing.

Our current projects focus on the following areas

Our Innovation Projects

Find out more information about some of our innovation projects below

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  • Fri, 01/01/2021

A building information modelling (BIM) system, fit for the future

A proof of concept BIM system, bringing together offline assets, rich mapping and data layers to older buildings.

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  • Fri, 01/01/2021

Realising the benefits of modern methods of construction (MMC)

We're a Board member of ‘Building Better’, a consortium of innovative housing associations.

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  • Tue, 23/02/2021

Tackling the challenges of global urbanisation

We're social housing partners in Lancaster University's Future Places Centre (FPC) research on creating sustainable urban environments.


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  • Wed, 24/02/2021

Letting the kit do the talking when it comes to thermal efficiency

Working with universities on a pioneering and successful project to challenge the way the energy efficiency of homes is evaluated.


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  • Fri, 01/01/2021

Virtual Diagnostic Repairs

Trialling an ‘augmented reality’ video calling solution that will allow our Maintenance Technicians and Trade Operatives to be virtually present in a customer’s home.

Meet The Team

Even though everyone at Halton Housing has a role to play in innovation, Lee Reevell and Gav Roberts are our lead innovators.

Lee Reevell

Lead Innovator

Lee drives the innovation strategy at Halton Housing by helping change how people think, behave, do business and learn using cutting edge innovation techniques.

Gav Roberts

Innovation Officer

Gav works at the forefront of innovation, working with our colleagues and partners to develop radical technology changes across a number of business areas at Halton Housing.

Work with us!

We love to partner with like-minded innovative organisations on creative projects.