Innovation with purpose

Remote video URL

Purpose-driven Innovation


Innovation must have a purpose.  A business problem to solve or a customer need to meet and must add real value. 

For us, innovation means thinking about how we can continuously shape a great customer experience at every touchpoint and how we can further improve the places in which our customers live.

This may mean investing in new ground-breaking technology, trying new products and services, or engaging with leading academics and suppliers… but may also mean rethinking our processes, our operations or how we communicate with and listen to our customers.

Areas of Focus


To work on a balanced portfolio of projects to continuously improve the experience of our customers and to work on challenges the housing sector is facing.

Our current projects focus on the following areas

Innovation News...

From project milestones, to shortlisting and winning awards, read all about what our innovation team are up to.

  • News
  • Tue, 14/12/2021

Innovation Team featured in climate change book for building information modelling concept

A paper written by our Innovation Team has been featured as a chapter in the book Climate Emergency – Managing, Building, and Delivering the Sustainable Development Goals.  

  • News
  • Fri, 03/09/2021

Innovation Team scoop award for SMETER project

Our Innovation Team have scooped the Leeds Beckett University RISE star award in the digital innovation category, for outstanding contribution.

  • News
  • Tue, 21/09/2021

A 'Veri' smart trial for fixing boilers

Another innovative technology trial to improve the way boilers are managed and fixed.

  • News
  • Thu, 02/09/2021

Customers able to fix their boiler with the push of a button

Gas Engineers at Halton Housing have begun installing an innovative push button ‘combi’ boiler-filling valve – the ‘Jepp Valve’ that prevents over pressurising the system and stops gallons of fresh water from being wasted. 

  • News
  • Wed, 03/02/2021

Speaking at Housing Technology Conference

We will be presenting as part of a high profile line-up at this year’s Housing Technology conference.

Author bio
Written by:
Paul Croston
  • Blog
  • Mon, 15/03/2021

The ingredients for innovation

Our Director of Technology, Digital and Data talks about how our approach to innovation is much more than technology. We aim to embed creativity and fresh thinking into everything we do, providing real solutions to real problems.

Our Innovation Projects

Find out more information about some of our innovation projects below

  • Innovation Project
  • Tue, 20/07/2021


Switchee is helping us to remotely test and identify failing or failed boilers and help ensure we are able to maintain them at a time that works for both us and customers. 

  • Innovation Project
  • Thu, 09/09/2021


Using Vericon, we can report on, predict and rectify several common housing stock challenges remotely, armed with real-world data.

  • Innovation Project
  • Thu, 18/11/2021

Using innovative computer vision techniques to deliver external stock condition surveys, for a more pre-emptive and planned repairs service.

  • Innovation Project
  • Tue, 23/11/2021

Purrmetrix (Warmscore)

Using this technology in our homes to gather invaluable data that supports decision making on which properties to retrofit as part of LAD2 funded programmes.

  • Innovation Project
  • Tue, 23/11/2021

A building information modelling (BIM) system, fit for the future

A proof of concept BIM system, bringing together offline assets, rich mapping and data layers to older buildings.

  • Innovation Project
  • Tue, 23/11/2021

Realising the benefits of modern methods of construction (MMC)

We're a Board member of ‘Building Better’, a consortium of innovative housing associations.

  • Innovation Project
  • Tue, 23/11/2021

Tackling the challenges of global urbanisation

We're social housing partners in Lancaster University's Future Places Centre (FPC) research on creating sustainable urban environments.

  • Innovation Project
  • Tue, 23/11/2021

Letting the kit do the talking when it comes to thermal efficiency

Working with universities on a pioneering and successful project to challenge the way the energy efficiency of homes is evaluated.

  • Innovation Project
  • Tue, 23/11/2021

Virtual Diagnostic Repairs

Trialling an ‘augmented reality’ video calling solution that will allow our Maintenance Technicians and Trade Operatives to be virtually present in a customer’s home.

  • Innovation Project
  • Wed, 09/03/2022

Republic of Things Sensors

We are currently installing RoT sensors in some of our properties reporting disrepair. 

Meet The Team

Even though everyone at Halton Housing has a role to play in innovation, Lee Reevell leads on innovation.

Lee Reevell

Lead Innovator

Lee drives the innovation strategy at Halton Housing by helping change how people think, behave, do business and learn using cutting edge innovation techniques.

Anthony Atherton

Innovation Analyst

Ant is Innovation Analyst working in our award-winning innovation team. He works on a variety of projects that challenge new ways of managing our homes, assessing new technologies and ways of working, particularly in the area of compliance and sustainability.

Work with us!

We love to partner with like-minded innovative organisations on creative projects.