Our Performance

Annual Accounts

We publish our accounts annually, as directed by the Regulator of Social Housing:

Image
Performance Image

Lifeblood Measures

We measure our performance using a number of key indicators including rent arrears and collection, voids, responsive repairs, letting time and customer satisfaction – with overall service against targets. 

Each month we report our performance against 12 lifeblood measures. Download the month you wish to view:

Image
Lifeblood measures

Header
Annual Report

Body

As a landlord, we want to make sure that we are accountable to customers for how we spend their rent money and how well we perform.  Our report sets out our performance in a range of key areas, including how we keep our tenants safe, how we provide landlord services including day to day repairs, and how we ensure value for money.

Header
Financial Regulator rating

Body

We currently hold the top V1/G1 governance and viability rating from the Regulator of Social Housing.

The rating, which is the highest possible by the Regulator, shows our ability to meet financial obligations, have an effective governance framework and clearly demonstrate Value for Money. We retained this rating in November 2020. 

 

Header
Quarterly Spend Over £500

Header
Payment Performance Reporting

Body

In line with UK government legislation, here you can find our payment performance reports. 

Payment Performance Report - 2020 - 2021