Our Performance

Annual Accounts

We publish our accounts annually, as directed by the Regulator of Social Housing:

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Lifeblood Measures

We measure our performance using a number of key indicators including rent arrears and collection, voids, responsive repairs, letting time and customer satisfaction – with overall service against targets. 

Each month we report our performance against 12 lifeblood measures. Download the month you wish to view:

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Lifeblood measures

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Annual Report

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As a landlord, we want to make sure that we are accountable to customers for how we spend their rent money and how well we perform.  Our report sets out our performance in a range of key areas, including how we keep our tenants safe, how we provide landlord services including day to day repairs, and how we ensure value for money.

Previous Annual Reports:

View Annual Report 2019/20

View Annual Report 2018/19

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ESG Report 2021

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Read our first ‘ESG’ Report, including the Environmental, Social and Governance highlights from the year.  The report is part of our wider performance reporting, demonstrating to funders and stakeholders how we take seriously our responsibilities around tackling climate change, delivering on our social purpose and ensuring good governance.

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Financial Regulator rating

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We currently hold the top V1/G1 governance and viability rating from the Regulator of Social Housing.

The rating, which is the highest possible by the Regulator, shows our ability to meet financial obligations, have an effective governance framework and clearly demonstrate Value for Money. We retained this rating in November 2020. 

 

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Payment Performance Reporting

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In line with UK government legislation, here you can find our payment performance reports. 

Payment Performance Report - 2020 - 2021