Money Advice & Support

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Welfare Benefit and Money Advice Team

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Our Welfare Benefit and Money Advice team is available for you to seek advice and assistance with all matters relating to welfare benefits, debt and money advice.

Whether you want a benefit check to see if you are getting all the benefits you are entitled to, need help to manage your budget and to pay your rent, the team are here to help and assist you.

Help to pay your rent

If you are in receipt of Universal Credit then there are a number of options which may help you to pay your rent:

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Alternative Payment Arrangement

If you are struggling to budget your monthly payments of Universal Credit you may be able to have an Alternative Payment Arrangement (APA). As your landlord we can apply for an APA on your behalf. This way the Housing Element of your benefit can be paid to us direct, taking the hassle out of managing this yourself. For more information on this please contact us.

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Bimonthly

You can request through your work coach to be paid bimonthly instead of monthly if this helps you to budget.

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Discretionary housing payment (DHP)

A Discretionary housing payment (DHP) is a means-tested fund that could help if your Universal Credit or housing benefit doesn’t cover the rent. To make a claim for this go directly to Halton Borough Council

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5 golden rings of advice this festive season to avoid a headache in 2022!

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We’ve pulled together some festive money-saving advice to help ensure you don’t pop the Christmas magic with excessive spending leading to a difficult 2022.

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Benefits and Universal Credit

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Universal Credit supports you if you are on a low income or out of work. It includes a monthly payment to help with your living costs. It has been designed to replace six existing benefits.

The change to monthly payments is designed to encourage people to manage their money. It is also more similar in the way wages are paid. This includes paying housing payments to the claimant, for them to then pay to their landlords.

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Council Tax support

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Universal Credit replaces 6 benefits but this does not include council tax support. You must apply separately for any support. You can get in touch with us if you require assistance, or you can apply directly online to Halton Borough Council

It can be very difficult to have a council tax support entitlement backdated, so when you migrate over to Universal Credit remember to apply for council tax support.

Help and support for payments and money

Below are links to some help and support articles relating to payments and money

  • Help & Support
  • Tue, 27/07/2021

Universal Credit weekly £20 uplift coming to an end - are you ready?

The Government has confirmed the Universal Credit £20-a-week uplift in response to coronavirus will stop at the end of September. 

  • Help & Support
  • Wed, 30/06/2021

Free 1-2-1 money advice sessions with Citizens Advice for customers

Improve your financial capability with the help of staff from Citizens Advice Halton.

  • Help & Support
  • Wed, 30/06/2021

New government backed free money advice website launched

Looking for some online money advice? This free service could answer a variety of your questions.

  • Help & Support
  • Thu, 24/06/2021

Turning pension age? You could qualify for pension credit

Could we help you or your family member with pension credit? Find out what our Welfare Benefits and Money Advice Team could do for you!

  • News
  • Fri, 01/01/2021

Loan Sharks - Advice and Guidance

Don't get taken in by loan sharks

  • News
  • Fri, 01/01/2021

Personal Independence Payment (PIP) – what you need to know

Personal Independence Payment (PIP) can help you with some of the extra costs if you have a long term ill-health or disability.

  • News
  • Fri, 01/01/2021

Reporting rent changes on your Universal Credit journal

Reporting rent changes on your Universal Credit journal  

  • News
  • Fri, 01/01/2021

Warm Home Discount Scheme

Warm Home Discount Scheme

  • News
  • Fri, 01/01/2021

Benefit caps for growing families

Benefit caps for growing families - what you need to know

  • News
  • Fri, 01/01/2021

Employed and ill or affected by coronavirus?

Find out what to do if you're in employment and ill or affected by coronavirus. 

  • News
  • Mon, 15/03/2021

Am I entitled to any extra help?

Find out how to check if you're entitled to any extra help with welfare and benefits. 

  • News
  • Mon, 15/03/2021

Coronavirus: Rent and money worries help and support

HELP & SUPPORT: We have put together some useful help and support options available if you are experiencing problems paying your rent and worrying about money due to coronavirus.

  • News
  • Tue, 16/03/2021

Moving home and housing benefit

If you're moving home find out what you need to do to ensure you continue to receive your Housing Benefit claim. 

  • News
  • Tue, 16/03/2021

Free Money Manager tool for Universal Credit claimants

Money Manager tool is designed just for anybody claiming Universal Credit to help them manage their money. 

  • News
  • Tue, 16/03/2021

Universal Credit and non-dependant deductions

HELP & SUPPORT: A non-dependent deduction Universal Credit or ‘Housing Costs contribution’ can be deducted from the Housing Costs element of your Universal Credit claim if you have someone aged 21 or over living with you.

  • News
  • Fri, 01/01/2021

Non-Charging Rent Weeks

Our customers enjoy four non-charging rent weeks per year. In some cases, you'll not be eligible for them either because you're in arrears, you pay rent monthly or by direct debit so you already benefit from this discount.

  • News
  • Fri, 01/01/2021

Universal Credit - you’re in control

HELP & SUPPORT: Universal Credit gives you complete control of your money – the main difference being that your rent will no longer be paid directly to your landlord. Find out more about Universal Credit and how to make a claim. 

  • News
  • Fri, 01/01/2021

Help and support with arrears

HELP & SUPPORT: We always encourage customers to tell us straight away if they are experiencing problems paying their rent and there is a range of help available. 

  • News
  • Fri, 01/01/2021

Benefit changes for households who have a child leaving home to study

HELP & SUPPORT: Benefits have changed for those who have a child who is leaving home to study at university or college. 

  • News
  • Fri, 01/01/2021

Universal Credit and Carers Allowance

HELP & SUPPORT: Carers Allowance is given to those who spend at least 35 hours per week providing regular care for someone with a disability. Find out more about how Universal Credit affects those claiming Carers Allowance.

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Coronavirus Rent and Money: Help and Support

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The coronavirus pandemic has been a difficult time for many people and we understand that this may be the first time you have had to claim benefits. Our specialist teams are here to support you and agree affordable repayment plans and provide specialist advice on claiming benefits, maximising income, managing debt and money advice.