Money Advice & Support

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'Reach Out' magazine to help with the cost of living crisis

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The current cost of living crisis is affecting us all in more ways than one. To help customers navigate this period, we’ve published a one-off money edition of our customer magazine, Reach called ‘Reach Out’.  From help with budgeting, food hints and tips to energy saving tips, Reach Out is packed with lots of information and practical support to help you save money and access help if you need it.

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Welfare Benefit and Money Advice Team

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Our Welfare Benefit and Money Advice team is available for you to seek advice and assistance with all matters relating to welfare benefits, debt and money advice.

Whether you want a benefit check to see if you are getting all the benefits you are entitled to, need help to manage your budget and to pay your rent, the team are here to help and assist you.

Help to pay your rent

If you are in receipt of Universal Credit then there are a number of options which may help you to pay your rent:

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Alternative Payment Arrangement

If you are struggling to budget your monthly payments of Universal Credit you may be able to have an Alternative Payment Arrangement (APA). As your landlord we can apply for an APA on your behalf. This way the Housing Element of your benefit can be paid to us direct, taking the hassle out of managing this yourself. For more information on this please contact us.

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Bimonthly

You can request through your work coach to be paid bimonthly instead of monthly if this helps you to budget.

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Discretionary housing payment (DHP)

A Discretionary housing payment (DHP) is a means-tested fund that could help if your Universal Credit or housing benefit doesn’t cover the rent. To make a claim for this go directly to Halton Borough Council

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Benefits and Universal Credit

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Universal Credit supports you if you are on a low income or out of work. It includes a monthly payment to help with your living costs. It has been designed to replace six existing benefits.

The change to monthly payments is designed to encourage people to manage their money. It is also more similar in the way wages are paid. This includes paying housing payments to the claimant, for them to then pay to their landlords.

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A step-by-step guide to applying for Universal Credit

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Use this handy tool to work your way through the Universal Credit application process. 

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Council Tax support

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Universal Credit replaces 6 benefits but this does not include council tax support. You must apply separately for any support. You can get in touch with us if you require assistance, or you can apply directly online to Halton Borough Council

It can be very difficult to have a council tax support entitlement backdated, so when you migrate over to Universal Credit remember to apply for council tax support.

Help and support for payments and money

Below are links to some help and support articles relating to payments and money.

  • Help & Support
  • Tue, 12/07/2022

Universal Credit and Carers Allowance

Carers Allowance is given to those who spend at least 35 hours per week providing regular care for someone with a disability. Find out more about how Universal Credit affects those claiming Carers Allowance.

  • Help & Support

Benefit changes for households who have a child leaving home to study

Benefits have changed for those who have a child who is leaving home to study at university or college. 

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Help and support with arrears

We always encourage customers to tell us straight away if they are experiencing problems paying their rent and there is a range of help available.

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Universal Credit - you’re in control

Universal Credit gives you complete control of your money – the main difference being that your rent will no longer be paid directly to your landlord. Find out more about Universal Credit and how to make a claim.

  • Help & Support
  • Thu, 07/07/2022

Non-Charging Rent Weeks

Some of our customers enjoy four non-charging rent weeks per year. In some cases, you'll not be eligible for them either because you're in arrears, you pay rent monthly or by direct debit so you already benefit from this discount.

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Free Money Manager tool for Universal Credit claimants

Money Manager tool is designed just for anybody claiming Universal Credit to help them manage their money. 

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Moving home and housing benefit

If you're moving home find out what you need to do to ensure you continue to receive your Housing Benefit claim. 

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Am I entitled to any extra help?

Find out how to check if you're entitled to any extra help with welfare and benefits. 

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Benefit caps for growing families

Benefit caps for growing families - what you need to know

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Warm Home Discount Scheme

You could get £140 off your electricity bill under the Warm Home Discount Scheme.

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Reporting rent changes on your Universal Credit journal

Reporting rent changes on your Universal Credit journal.

  • Help & Support
  • Thu, 07/07/2022

Personal Independence Payment (PIP) – what you need to know

Personal Independence Payment (PIP) can help you with some of the extra costs if you have a long term ill-health or disability.

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Loan Sharks - Advice and Guidance

Don't get taken in by loan sharks, follow this advice to ensure you don't get bitten. 

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Turning pension age? You could qualify for pension credit

Could we help you or your family member with pension credit? Find out what our Welfare Benefits and Money Advice Team could do for you!

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New government backed free money advice website launched

Looking for some online money advice? This free service could answer a variety of your questions.