Whether you need a benefit check to see if you're getting everything you're entitled to, help managing your budget or paying your rent, our teams are here to help you.
Money Advice & Support
Help to pay your rent
If you are in receipt of Universal Credit then there are a number of options which may help you to pay your rent:
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Alternative Payment Arrangement
If you are struggling to budget your monthly payments of Universal Credit you may be able to have an Alternative Payment Arrangement (APA). As your landlord we can apply for an APA on your behalf. This way the Housing Element of your benefit can be paid to us direct, taking the hassle out of managing this yourself. For more information on this please contact us.
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Bimonthly
You can request through your work coach to be paid bimonthly instead of monthly if this helps you to budget.
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Discretionary housing payment (DHP)
A Discretionary housing payment (DHP) is a means-tested fund that could help if your Universal Credit or housing benefit doesn’t cover the rent. To make a claim for this go directly to Halton Borough Council.
Help and support for payments and money
Below are links to some help and support articles relating to payments and money.
- Help & Support
- Tue, 12/07/2022
Universal Credit and Carers Allowance
Carers Allowance is given to those who spend at least 35 hours per week providing regular care for someone with a disability. Find out more about how Universal Credit affects those claiming Carers Allowance.
- Help & Support
Benefit changes for households who have a child leaving home to study
Benefits have changed for those who have a child who is leaving home to study at university or college.
- Help & Support
Help and support with arrears
We always encourage customers to tell us straight away if they are experiencing problems paying their rent and there is a range of help available.
- Help & Support
Universal Credit - you’re in control
Universal Credit gives you complete control of your money – the main difference being that your rent will no longer be paid directly to your landlord. Find out more about Universal Credit and how to make a claim.
- Help & Support
- Thu, 07/07/2022
Non-Charging Rent Weeks
Some of our customers enjoy four non-charging rent weeks per year. In some cases, you'll not be eligible for them either because you're in arrears, you pay rent monthly or by direct debit so you already benefit from this discount.
- Help & Support
Free Money Manager tool for Universal Credit claimants
Money Manager tool is designed just for anybody claiming Universal Credit to help them manage their money.
- Help & Support
Moving home and housing benefit
If you're moving home find out what you need to do to ensure you continue to receive your Housing Benefit claim.
- Help & Support
Am I entitled to any extra help?
Find out how to check if you're entitled to any extra help with welfare and benefits.
- Help & Support
Benefit caps for growing families
Benefit caps for growing families - what you need to know
- Help & Support
Warm Home Discount Scheme
You could get £140 off your electricity bill under the Warm Home Discount Scheme.
- Help & Support
Reporting rent changes on your Universal Credit journal
Reporting rent changes on your Universal Credit journal.
- Help & Support
- Thu, 07/07/2022
Personal Independence Payment (PIP) – what you need to know
Personal Independence Payment (PIP) can help you with some of the extra costs if you have a long term ill-health or disability.
- Help & Support
Loan Sharks - Advice and Guidance
Don't get taken in by loan sharks, follow this advice to ensure you don't get bitten.
- Help & Support
Turning pension age? You could qualify for pension credit
Could we help you or your family member with pension credit? Find out what our Welfare Benefits and Money Advice Team could do for you!
- Help & Support
New government backed free money advice website launched
Looking for some online money advice? This free service could answer a variety of your questions.