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Blog

Our thoughts on the hot topics

Read a range of blog posts on all kinds of topics from a mix of people here at Halton Housing.

CSW blog header
Author bio
Written by:
Lisa Olsen
  • Blog
  • Wed, 04/10/2023

Better relationships to deliver better services

This Customer Services Week, Lisa Olsen Director of Customer Experience outlines the reasons why investing in CRM is fundamental to improving customer experience and delivering excellent customer service.

Placemap
Author bio
Written by:
Lee Reevell
  • Blog
  • Thu, 13/07/2023

'PlaceMap': Charting the Future of Work

Read about how we're mapping the future of work with two innovative solutions - Data Clan and 'Here'

HH Blog header
Author bio
Written by:
Lee Reevell
  • Blog
  • Fri, 30/06/2023

Healthy Homes: Shaping the future

Read Lee's overview of our new 'Healthy Homes' initiative - a transformative journey aimed at significantly improving the wellbeing of our residents.

sam scott with customers
Author bio
Written by:
Sam Scott
  • Blog
  • Tue, 21/03/2023

6 months in...what a start!

Sam Scott reflects on the first 6 months as Chief Executive.

Digital Marketing Apprentice - Molly Case
Author bio
Written by:
Molly Case
  • Blog
  • Tue, 31/01/2023

From Uni to Uni with an apprenticeship in between

Having started university during the covid pandemic, Molly quickly realised it wasn't for her. Read the story of her apprenticeship journey, joining from university to now being back completing a degree apprenticeship with us. 

Lisa blog header
Author bio
Written by:
Lisa Olsen
  • Blog
  • Thu, 06/10/2022

It's the journey that gets you to your destination

Read Lisa Olsen's reflections on her first six months as Director of Customer Experience and the five areas of focus she highlights, in the customer journey so far.

Police meeting
Author bio
Written by:
Lisa Olsen
  • Blog
  • Wed, 13/07/2022

Making communities safer, together.

Tacking the challenges of ASB in our neighbourhoods needs strong partnerships.  Hear from our Director of Neighbourhoods on her thoughts this ASB Week.

Digital twin image of Churchill Mansions
Author bio
Written by:
Anthony Atherton
  • Blog
  • Thu, 23/06/2022

Mapping Fire Assets in a Digital Twin

In his latest blog, Ant talks about a recent visit to Churchill Mansions in Runcorn to assess whether we could import some of our fire safety assets into our 3D digital twin model of the high-rise block.

Drone image
Author bio
Written by:
Anthony Atherton
  • Blog
  • Tue, 31/05/2022

Reaching for the Skies with Drone Technology

Hear from Innovation Analyst Ant, after his day working with partners, 'Spotr' photographing properties with drone cameras.  When it comes to drone technology for surveying our homes, the sky is the limit!

Mental Health Awareness Week
Author bio
Written by:
Karen Kelly
  • Blog
  • Thu, 12/05/2022

Proud to be a Wellbeing Champion

Our Marketing & Communications Manager, and Wellbeing Champion shares her experience this Mental Health Awareness Week.

Brennan Lodge
Author bio
Written by:
Anthony Atherton
  • Blog
  • Mon, 09/05/2022

Being smart when it comes to heat

How we have used smart technology to solve overheating issues at one of our sites

young female looking at camera on her laptop
Author bio
Written by:
Neil McGrath
  • Blog
  • Mon, 07/02/2022

Housing and Apprenticeships - two of my passions

This National Apprenticeship Week, Deputy Group Chief Executive of Halton Housing and Chair of Riverside College discusses two passions in his professional life – housing and providing opportunities for young people. 

Cop26
  • Blog
  • Tue, 26/10/2021

What's going on with COP26?

In her 'what's going on with...' series, Georgina Patel looks at this week's COP26 and what it hopes to achieve - in a simple and understandable way.

Customer Insight
Author bio
Written by:
John Perrian
  • Blog
  • Fri, 01/10/2021

Customer Insight to improve Customer Service

As part of National Customer Service Week, Head of Customer Insight John Perrian looks at how having a real and deep understanding of our customers helps deliver better customer service, and in turn, a better customer experience.

Gas
  • Blog
  • Tue, 28/09/2021

What is going on with Gas?

Georgina Patel, answers 'What is going on with Gas' to help explain the worrying rise in gas prices and what support is available to customers. 

People in the Pandemic
Author bio
Written by:
Natalie O'Hara
  • Blog
  • Tue, 13/07/2021

People in the midst of a pandemic

Has Covid irrevocably changed us, and the way we work?  Natalie O'Hara, Director of People at Halton Housing explores this and shares what we've learned through it all.

LAW week
  • Blog
  • Wed, 19/05/2021

Made for Learning

This Learning at Work week, our Organisational Development team explains how lifelong learning is one of the most effective ways to deal with change, and how learning new skills now will help with the next phase of work. 

Shared Ownership
Author bio
Written by:
Paul Mullane
  • Blog
  • Fri, 30/04/2021

Breaking the rental trap

Open Door Managing Director Rob Poole explains the benefits of Shared Ownership as the best way to break the rental trap for those looking to buy their own home.

Transformation
Author bio
Written by:
Debbie Trust-Dickinson
  • Blog
  • Thu, 01/04/2021

Transformation in turbulent times

When we launched our transformation programme last March we could not have imagined how the year ahead would unfold.

innovation in housing
Author bio
Written by:
Paul Croston
  • Blog
  • Mon, 15/03/2021

The ingredients for innovation

Our Director of Technology, Digital and Data talks about how our approach to innovation is much more than technology. We aim to embed creativity and fresh thinking into everything we do, providing real solutions to real problems.

Apprenticeship Week 2021
Author bio
Written by:
Neil McGrath
  • Blog
  • Wed, 10/02/2021

National Apprenticeship Week 2021

We have a proud track record at Halton Housing of supporting young people into employment and one of the ways we do this is by recruiting apprentices.

clouds
Author bio
Written by:
Paul Croston
  • Blog
  • Mon, 01/02/2021

Looking to the clouds for technology innovation

We're making our biggest leap to make our next generation of services a reality. Looking to the clouds to make it happen.

Christmas
  • Blog
  • Wed, 16/12/2020

A safe Christmas

May your days be merry and bright.. (but safe too!). Read these Christmas home safety tips – to make sure a preventable accident doesn’t take the fun out of your celebrations!

Neil 15
Author bio
Written by:
Neil McGrath
  • Blog
  • Sun, 15/11/2020

Time flies when you're having fun!

Reflections on the first 15 years of Halton Housing

Leadership Matters
Author bio
Written by:
Natalie O'Hara
  • Blog
  • Fri, 13/11/2020

Leadership Matters

World and national events over the past 12 months have shown that Leadership Matters now more than ever. 

Hazlehurst
Author bio
Written by:
Paul Mullane
  • Blog
  • Wed, 04/11/2020

Let's retire the term 'extra care'

Why we've taken the decision to retire the term 'extra care' for our schemes, looking through a post-Covid lense.

Lisa Temperley
Author bio
Written by:
Lisa Temperley
  • Blog
  • Fri, 16/10/2020

Meet Lisa, our Neighbourhood Safety Officer

Hear about one of the important roles in our newly formed Neighbourhoods Team - a Neighbourhood Safety Officer

Innovation
Author bio
Written by:
Debbie Trust-Dickinson
  • Blog
  • Wed, 02/09/2020

'More than just technology" - Innovation with Purpose

For us innovation must have a purpose – a business problem to solve or a customer need to meet and must add real value.  Our approach is to embed innovation into everything we do

Care and support
Author bio
Written by:
Lisa Olsen
  • Blog
  • Tue, 25/08/2020

A valued person behind every front door

Social housing isn’t just about providing a safe place to call home – as fundamental as that is.  It’s also about providing a network of support for those living in our homes.

First time buyer
  • Blog
  • Fri, 03/07/2020

First time buyers are the key to the economic recovery post-Covid

Whilst many housing developers took the decision to close their sales operations, Open Door decided to carry on. We took the ‘business as usual’ approach, but with swift changes implemented to ensure the safety and wellbeing of everyone.