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Customer Opportunities

Have your say, make a difference and get involved

As a Halton Housing customer, there are lots of ways you can get involved and engage. From joining an estate walkabout and getting involved with customer engagement events and customer panels, to having your say on how services are delivered to you and your neighbours. Take a look at our events page to see what is happening in your area.

Engage with us

Every one of our customers is unique, and we know that you may want to engage with us in different ways, depending on your lifestyle and preferences.

Traditional methods of engaging with you (e.g. our Customer Forum, Scrutiny Panel and groups) still play an important role, but we’re also looking at new ways to keep the conversation flowing. 

Even if we can't see you, we still want to stay connected with you – so if that means more open and innovative ways, then we’re up for it!

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Customer Forum

Our Customer Forum is a group of approximately 12 customers. It's an opportunity for you to have a say on proposals and offer feedback on our services from a customer perspective including our policies and procedures. It also gives you the opportunity to learn how and why we do things in certain ways. 

As our customers' needs and circumstances change, we will continue to offer customer meetings online - even after Coronavirus.

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Customer Inspectors

Join us as a customer inspector and you might be carrying out a mystery shop to test out services such as customer service wait times one day to reviewing the condition of one of our properties to check we’re meeting our cleanliness and repair standards the next. Being a customer inspector also gives you the opportunity to work shadow our colleagues to give you a feel for a day in the life of certain roles across our organisation.

If this sounds like something you’d like to get involved in, and you have around 2 hours to spare each month, why not apply to be a Customer Inspector by contacting the Customer Engagement Team.

Estate Walkabouts

We regularly hold estate walkabouts in Widnes and Runcorn where colleagues from across the organisation (alongside partners like the police and the council) will be your area to meet with you, and talk about issues either with your home, or in your neighbourhood. 

Come and talk to us - we want to hear from you and make any improvements we can. 

 

Editorial Panel

Being a member of the Editorial Panel allows you to give feedback and make suggestions about the content we include in our literature such as information leaflets, guides and our customer magazine, REACH. 

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Holding us to account

Sitting underneath our Board, the Scrutiny Panel are responsible for picking service areas of Halton Housing they wish to scrutinise, with the view to making recommendations for improvement – helping ensure we are offering the best services we can to our customers.

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Meet our Social Impact and Engagement Team

The team cover most aspects of engagement and work closely in the Borough to identify areas that may need support, and work closely with partners to make changes to the area.

Our Social Impact and Engagement Team are always on hand to support you and give you the correct information so that you can get involved!

Contact our Social Impact and Engagement Team by emailing involved@haltonhousing.co.uk.

Georgina Crank

Social Impact and Engagement Officer

Covers all areas in Widnes and is currently working on the latest Destination project, in Upton.

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Amy Harrison

Social Impact and Engagement Officer

Covers all areas in Runcorn and has recently been working on the Destination Grange project.

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