Customer Opportunities

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Engage with us

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Every one of our customers is unique, and we know that you may want to engage with us in different ways, depending on your lifestyle and preferences.

Traditional methods of engaging with you (e.g. our Customer Forum, Scrutiny Panel and groups) still play an important role, but we’re also looking at new ways to keep the conversation flowing. 

Even if we can't see you, we still want to stay connected with you – so if that means more open and innovative ways, then we’re up for it!

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Customer Forum

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Our Customer Forum is a group of approximately 12 customers. It's an opportunity for you to have a say on proposals and offer feedback on our services from a customer perspective including our policies and procedures. It also gives you the opportunity to learn how and why we do things in certain ways. 

Meetings are held bi-monthly and where possible these are face-to-face meetings.  During the Coronavirus pandemic, meetings have been held online. As our customers' needs and circumstances change, we will continue to offer customer meetings online - even after Coronavirus.

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Repairs Forum

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Repairs is one area of our work that gets lots of customers talking. So, why not share your opinions and suggestions at our newly formed Repairs Forum

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Complaints and Communications Group

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Our new Complaints and Communications Group is made up of colleagues from across the organisation, as well as customers, to look at our handling of the complaints we receive; and how we can use learnings from them to improve the services we provide.

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Estate Walkabouts

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We regularly hold estate walkabouts in Widnes and Runcorn where colleagues from across the organisation (alongside partners like the police and the council) will be your area to meet with you, and talk about issues either with your home, or in your neighbourhood. 

Come and talk to us - we want to hear from you and make any improvements we can. 

The estate walkabouts programme is starting up again from Thursday 20th May (in line with government guidance).  For a full list of dates and starting points, please visit our events page.

 

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Editorial Panel

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Being a member of the Editorial Panel allows you to give feedback and make suggestions about the content we include in our literature such as information leaflets, guides and our customer magazine, REACH.  This role can be fulfilled remotely, as you can have your say and give your feedback online. 

To expand your editing skill set and enhance your CV, why not apply to be on the Editorial Panel by contacting the Customer Engagement Team.  All ages are welcome.

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Holding us to account

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Sitting underneath our Board, the Scrutiny Panel are responsible for picking service areas of Halton Housing they wish to scrutinise, with the view to making recommendations for improvement – helping ensure we are offering the best services we can to our customers.