Pay your rent

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Struggling to pay your rent? We can help

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Struggling to pay your rent? Need help managing your money? Whether you need a benefit check to see if you're getting everything you're entitled to, or help managing your budget or paying your rent, our dedicated Welfare Benefit and Money Advice Team is here to help you.

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'Reach Out' magazine to help with the cost of living crisis

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The current cost of living crisis is affecting us all in more ways than one. To help customers navigate this period, we’ve published a one-off money edition of our customer magazine, Reach called ‘Reach Out’.  From help with budgeting, food hints and tips to energy saving tips, Reach Out is packed with lots of information and practical support to help you save money and access help if you need it.

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Pay via Direct Debit

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One of the easiest ways to stay on top of your rent is by setting up a Direct Debit. With a set amount arranged to come directly out of your account each month, it means you never need to miss a payment.

You can set up a direct debit in a few simple steps through MyHaltonHome.

You choose how to pay

There are a number of ways to pay your rent quickly and securely, so you can stay in control of your money, even when you're on the go!

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Halton Direct Link

You can pay your rent using the payment machines in Halton Direct Link offices. To make a payment you will need your rent payment card.

MyHaltonHome
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Pay via payment card

Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.com.

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Standing Order

You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank. When paying by standing order, always include your 12 digit reference number (this is on any rent-related correspondence from us).

Set up a Standing Order
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By Phone

Use our 24-hour payment line on 0303-333-0101. (You will need your 9-digit tenancy reference number on your rent statement). You can also set up a direct debit using our automated payment line!

We recently changed to a new automated payment provider. Find out more here

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Housing Benefit

Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.

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Allpay app

Download the Allpay app free of charge and register to pay your rent. You will need a smartphone, a payment card, and a current bank card. You can save all of your payment numbers and amounts, plus your bank card details so that you don’t need to enter the same information every time you use the Allpay app.

Allpay

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Your rent explained

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From 4th April 2022, rent and services charges will increase by 4.1% (CPI + 1%) for all homes let to customers on the majority of our tenancies – in accordance with government rent setting policies. For homes let on a shared ownership basis, rent will increase by 5.4% (RPI + 1/2%).  

If you pay a service charge, changes to this will be detailed in a formal letter you will receive in February. 

We have put together a dedicated page explaining the increase, and some detail about how we provide value for money and how we are here to support you if you are facing financial difficulties.