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Pay your rent

Struggling to pay your rent? We can help


Struggling to pay your rent? Need help managing your money? Whether you need a benefit check to see if you're getting everything you're entitled to, or help managing your budget or paying your rent, our dedicated Welfare Benefit and Money Advice Team is here to help you.

'Reach Out' to us during the cost of living crisis


The current cost of living crisis is affecting us all in more ways than one. Please don't suffer alone - Reach Out.  We're here to help. 

We have pulled together some useful information and links where you might be able to access extra help; plus hints and tips to reduce your heating costs.

Pay via Direct Debit


One of the easiest ways to stay on top of your rent is by setting up a Direct Debit. With a set amount arranged to come directly out of your account each month, it means you never need to miss a payment.

You can set up a direct debit in a few simple steps, simply call us. 

You choose how to pay

There are a number of ways to pay your rent quickly and securely, so you can stay in control of your money, even when you're on the go!


Pay via payment card

Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to


Standing Order

You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank. When paying by standing order, always include your 12 digit reference number (this is on any rent-related correspondence from us).

Set up a Standing Order

By Phone

Use our 24-hour payment line on 0303-333-0101. (You will need your 9-digit tenancy reference number on your rent statement). You can also set up a direct debit using our automated payment line!

We recently changed to a new automated payment provider. Find out more here

Call us

Housing Benefit

Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.


Allpay app

Download the Allpay app free of charge and register to pay your rent. You will need a smartphone, a payment card, and a current bank card. You can save all of your payment numbers and amounts, plus your bank card details so that you don’t need to enter the same information every time you use the Allpay app.


Halton Direct Link

You can pay your rent using the payment machines in Halton Direct Link offices. To make a payment you will need your rent payment card.

Please note, from 1st April 2023 you will no longer be able to pay your rent at Halton Direct Link.


Your rent explained


For 2024 — 2025, rent will increase by 7.7% (CPI + 1%) and 9.4% (RPI + ½%) for shared ownership) — under government rent-setting policies. 

This increase will take effect from 1st April 2024.