Keeping on top of your rent really couldn't be easier. We have lots of different ways to pay to help take the stress out of managing your money and we're always on hand to support you.
One of the easiest ways to stay on top of your rent is by setting up a Direct Debit. With a set amount arranged to come directly out of your account each month, it means you never need to miss a payment.
You can set up a direct debit in a few simple steps through MyHaltonHome.
Every customer has a PayPoint card. It is free, and you can pay as much and as often as you like by cash, debit card or cheque. To find your nearest outlet go to www.paypoint.com.
You can pay by Standing Order weekly, fortnightly or monthly direct from your bank account by arrangement with your bank. When paying by standing order, always include your 12 digit reference number (this is on any rent-related correspondence from us).
Use our 24-hour payment line on 0303-333-0101. (You will need your 9-digit tenancy reference number on your rent statement). You can also set up a direct debit using our automated payment line!
We recently changed to a new automated payment provider. Find out more here.
Your Housing Benefit can be paid directly to us whether you receive full or part benefit. If you receive part benefit then you can arrange to pay the difference by one of the other methods that best suits you.
Download the Allpay app free of charge and register to pay your rent. You will need a smartphone, a payment card, and a current bank card. You can save all of your payment numbers and amounts, plus your bank card details so that you don’t need to enter the same information every time you use the Allpay app.
From 4th April 2022, rent and services charges will increase by 4.1% (CPI + 1%) for all homes let to customers on the majority of our tenancies – in accordance with government rent setting policies. For homes let on a shared ownership basis, rent will increase by 5.4% (RPI + 1/2%).
If you pay a service charge, changes to this will be detailed in a formal letter you will receive in February.
We have put together a dedicated page explaining the increase, and some detail about how we provide value for money and how we are here to support you if you are facing financial difficulties.
Need help managing your money? Whether you need a benefit check to see if you're getting everything you're entitled to, or help managing your budget or paying your rent, our dedicated Welfare Benefit and Money Advice Team is here to help you.