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anti-social behaviour

Anti-social behaviour

Our promise to you

We want you to feel safe and secure in your home, and we have a dedicated Neighbourhood Safety Team to help us achieve this.

Find out more about how we approach anti-social behaviour in our homes and communities here.  If you, or someone you know is suffering because of anti-social behaviour, please tell us.

Our approach to dealing with anti-social behaviour (ASB)

Our approach is to deal with ASB professionally, protect our communities, prevent anti‐social behaviour and promote a safe living environment. We expect you to behave with respect to others and in a manner, which does not interfere with the comfort or well‐being of other customers, individuals or groups in our neighbourhoods.

If left unchallenged, anti‐social behaviour can have a negative effect on the quality of life of individuals and groups within our neighbourhoods and communities.

For that reason, we tackle anti‐social behaviour using a range of tools including prevention, support and enforcement.  

Read our ASB policy

Working with partners - who can do what to tackle ASB?

Whilst we may all have different roles, responsibilities and powers when it comes to tackling ASB, we are committed to working together to help you and provide you with the most appropriate support.

The most important thing to do if you are experiencing anti-social behaviour in and around your home is to tell us about it. Sometimes, to deal with it effectively we may need you to report it to The Police or the Local Council too but we will explain why and we will support and advise you on the best way to do it.

Cheshire Police

The police have the ultimate responsibility for dealing with crime e.g. drug dealing, threatening or abusive behaviour. So if the behaviours that you are experiencing, whether it is in and around your home, or in public spaces, is criminal, then the police have the power to deal with it effectively and they need to be made aware of it.

 

Halton Borough Council

The local council are responsible for ensuring that people in their communities can live safely and free from disorder, they are also responsible for the upkeep, maintenance and management of public spaces (parks, squares, streets). So, if the behaviour that you are experiencing is not a crime and is happening in public spaces, for example dog fouling, abandoned vehicles, graffiti or litter then the Local Council have the power to deal with it effectively and need to be made aware of it.

Halton Housing

We have a responsibility to anyone living in our neighbourhoods to ensure that they feel safe in their homes, free from nuisance or anti-social behaviour. If Halton Housing customers are behaving in a way that is causing nuisance, harm or distress to others then we want to know about it and we have the powers to tackle it.

ASB Information Booklet

Reporting and Investigating complaints

You can report ASB 24 hours a day via MyHaltonHome. 

During working hours ASB can also be reported using our telephone line 0303 333 0101.

  • When receiving reports of ASB we will offer an interview within 1 working day if it involves violence and/or threats of violence, hate crime or domestic abuse. In other cases we will offer an interview within 5 working days.

  • When responding to complainants we will give the name of the member of staff dealing with the case and agree methods and frequency of further contact, this will normally be once a fortnight.

  • When we investigate any case, we will explain to customers the options available to tackle ASB, advising of our next proposed actions and the expected outcome of our action.

  • We’ll aim to resolve issues of ASB through early intervention of specialist staff with a target of resolving these cases within 50 days of contact with the alleged perpetrator.

  • Where our initial intervention is unsuccessful we will use all methods, as appropriate, to resolve ASB including use of Mediation and Anti- Social Behavior Contracts, CCTV and Noise monitoring equipment. Working with partner agencies including the Police, Halton Borough Council and voluntary agencies and as last resort to taking legal action

  • When graffiti occurs on our property, we will aim to remove it within 7 days of us becoming aware of it. Where graffiti is of an offensive nature (such as abusive or racist language) we will aim to remove it within 1 working day of us becoming aware of it

  • If we’re investigating a customer as the alleged perpetrator of ASB we will treat them fairly and impartially and will not prejudge the outcome of our investigation.

  • We will request assistance from Halton Borough Council’s Environmental Health Division to tackle environmental problems including noise nuisance and control of dogs.

  • We will work with Halton Borough Council and the Police to tackle wider community concerns such as drug dealing and ASB from non Halton Housing customers.

Report ASB via MyHaltonHome

Find your Neighbourhood Safety Officer

Our 3 Neighbourhood Safety Officers work with customers to take positive action to address anti-social behaviour (ASB) in the borough and improve the overall quality of life for all residents.

Find out more

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Community Benefit Society Registration number: 7744