Autumn has arrived, and so has the latest edition of Reach, our customer magazine.

This issue marks six months into our exciting three-year corporate plan, Our Future Focus: 2025–28, which is all about delivering quality homes, excellent services, and thriving communities.

We’re thrilled to announce the launch of our new Customer Committee — a key part of our Future Focus plan. It’s designed to give you a stronger voice in shaping the services we provide, and we’d love for you to get involved.

As we approach our 20th anniversary this December, we’re taking a moment to reflect on the journey we’ve shared with our customers and the impact we’ve made together. It’s a celebration of everything we’ve achieved — and a look ahead to what’s next.

You’ll also find an update on our support for Halton Haven Hospice, along with an introduction to the new Halton Housing Deal, which aims to strengthen our relationship with you and ensure we’re delivering on what matters most.

You can read the full issue below or click here to explore all the stories.