Customers make a house a home. We want to help you make a success of living in your home, ensuring that your experience with us matches your expectations every step of the way.
We want you to have a voice, so we will provide greater opportunities for you to get involved and have your views heard.
We want you to feel safe and proud of where you live. We are committed to investing in our neighbourhoods and revitalising our communities. Our neighbourhoods teams will provide a visible presence on the ground that you can trust.
We want to give back. As well as ensuring that our homes are safe and secure, we will play an active part in the local community, working with partners, charities and social enterprises.
Making sure your home meets your current and future needs is our priority, and we are investing over £18.5m to improve the condition of our homes over the next three years.
Rising to the decarbonisation challenge, we will work with you to reduce your carbon footprint and work towards our ambitious environmental targets. Using innovative technology, we will ensure your home is as efficient as possible.
Nationally it has been estimated that an additional 300,000 homes are required to meet the need for homes each year. We believe that one of our most important jobs as a housing association is to provide new homes.
Running our business well means we are in the best position to deliver on our promises to you. We will always balance this with maintaining a social heart, reinvesting any profit into our neighbourhoods.
As a large employer in the borough we recognise our responsibility for creating job opportunities and investing in our people so that they can provide the best possible service to you.