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Annual Reports

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Our annual report sets out our performance in a range of key areas, including how we keep our tenants safe, how we provide landlord services including day to day repairs, and how we ensure value for money.

Annual Report 2023/24  Annual Report 2020/21
Annual Report 2022/23 Annual Report 2019/20
Annual Report 2021/22 Annual Report 2018/19

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Environmental, Social and Governance (ESG) Reports

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Our ESG reports support our wider performance reporting, demonstrating to funders and stakeholders how we take seriously our responsibilities around tackling climate change, delivering on our social purpose and ensuring good governance.

ESG Report 2024 ESG Report 2022
ESG Report 2023 ESG Report 2021

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Annual Accounts

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Gender Pay Gap

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Board meeting summary notes

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Board meetings are held every six weeks, the published summaries of which will be updated here after each meeting.

2025 2024
5th February 2025 7th February 2024
26th March 2025 27th March 2024
14th May 2025 15th May 2024
  19th June 2024
  7th August 2024
  25th September 2024
   

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Quarterly Spend Over £500

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Payment Performance Reporting

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In line with UK government legislation, here you can find our payment performance reports. 

Payment Performance Report - 2024/25
Payment Performance Report - 2023/24
Payment Performance Report - 2022/23

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Complaints Performance Report

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It is important that we understand how are performing when it comes to customer complaints.

The number of complaints that we receive is a good indicator of how well our services are performing from a customer’s point of view. They provide us with opportunities to understand what has gone wrong and to take action quickly to put things right and to learn from complaints to improve our services in the future.

Read our Customer Complaints Performance Report (2023-24) below.