We’re proud of our work and committed to transparency. We publish reports, Board meeting summary notes, and other content that highlights our performance—celebrating successes and acknowledging where we can improve.
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Annual Reports
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Our annual report sets out our performance in a range of key areas, including how we keep our tenants safe, how we provide landlord services including day to day repairs, and how we ensure value for money.
Environmental, Social and Governance (ESG) Reports
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Our ESG reports support our wider performance reporting, demonstrating to funders and stakeholders how we take seriously our responsibilities around tackling climate change, delivering on our social purpose and ensuring good governance.
It is important that we understand how are performing when it comes to customer complaints.
The number of complaints that we receive is a good indicator of how well our services are performing from a customer’s point of view. They provide us with opportunities to understand what has gone wrong and to take action quickly to put things right and to learn from complaints to improve our services in the future.
Read our Customer Complaints Performance Reports for 2023-24 and 2024/25 below.
