Our Customer Forum is a group of approximately 12 customers. They review our policies and procedures and approve them from a customer’s perspective.
Meetings are held bi-monthly however we communicate with members between meetings.
Have your say and be heard
Meeting every other month (on the last Wednesday of the month), Customer Forum is a chance for you to have a say on proposals and offer feedback on our services from a customer perspective. It also gives you the opportunity to learn how and why we do things in certain ways.
An agenda is circulated in advance, and the meetings are chaired by one of our customers, with the full support of the Customer Engagement Team.
Importantly, Customer Forum is not a tick-box exercise. We take the views and feedback we receive from the forum seriously. In fact, we have changed many policies directly from the input and feedback from the forum.
Remote video URL
Hear from the Chair
A longstanding customer of Halton Housing, Louise Nulty was elected as Chair of the Customer Forum in February 2020.
Hear Louise talk about why she has got involved in the role, and what her hopes are for our customers' voice to be listened and responded to.
Louise is excited to bring her community knowledge and positive experience as a customer to the forum role.
And the Vice Chair
A familiar face in the community and Halton Housing customer, Linda McKevitt from Runcorn is keen to get her teeth into the role and encourage more customers to have their say.
Remote video URL
Customer Forum meeting dates
Due to Coronavirus, our meetings will be held virtually via Microsoft Teams. Our next Customer Forum meeting dates are as follows:
31st March 2021, 1-3pm
26th May 2021, 1-3pm
28th July 2021, 1-3pm
29th September 2021, 1-3pm
24th November 2021, 1-3pm
Customer Forum meeting summary notes
Our Customer Forum meetings are held bi-monthly. Published summary notes of the Customer Forum meetings will be available here after each meeting.