Our Customer Forum is a group of approximately 12 customers. They review our policies and procedures and approve them from a customer’s perspective.
Meetings are held bi-monthly however we communicate with members between meetings.
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Have your say
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Meeting every other month (on the last Wednesday of the month), Customer Forum is a chance for you to have a say on proposals and offer feedback on our services from a customer perspective. It also gives you the opportunity to learn how and why we do things in certain ways.
An agenda is circulated in advance, and the meetings are chaired by one of our customers, with the full support of the Customer Engagement Team.
Importantly, Customer Forum is not a tick-box exercise. We take the views and feedback we receive from the forum seriously. In fact, we have changed many policies directly from the input and feedback from the forum.
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Customer Forum meeting summary notes
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Our Customer Forum meetings are held bi-monthly. Published summary notes of the Customer Forum meetings will be available here after each meeting.
