MyHaltonHome is one of the easiest ways you can manage your tenancy, from reporting repairs to checking your rent balance, it is your one-stop shop for managing your tenancy.
Our handy 'how to' video guides will help you with everything from using it to pay your rent to reporting a repair.
Simply click below to the view any of the guides:
1. If you want to register on MyHaltonHome for the first time as a new user, on the home screen tap 'New User? Register here'
2. Please note, before you start, that you will need your Tenancy Reference Number to register. There are two steps to complete to register on MyHaltonHome. Step 1 of 2: You will need to input your email address Step 2 of 2: You will need to complete your First Name, Last Name, Date of Birth and Tenancy Reference Number (you must type TEN before your number). These are all mandatory fields so that we can run a security check on the details that we have for you. Before you register, you will need to agree to Halton Housing's Privacy Policy.
3. Once you have completed all these details, tap the on the 'Register' button.
4. You will be sent an email to verify your account. Once you have verified your account by creating a username and password for your account, you are fully registered.
1. If you want to report ASB (anti-social behaviour), tap ‘Report ASB’ on the home screen.
2. Complete the form using as much detail as possible and add any pictures, documents or videos if necessary.
3. Tap ‘Submit’.
4. We’ll confirm a new ASB case has been reported. 5. Each ASB case you raise will be visible in your account - scroll down to find your most recently-logged case.
Tip: Please give as much detail as possible about the location of the ASB case. If it is not in your home, please provide a road name/postcode/location. If it is happening at home, please state ‘At home’.
1. To pay your rent, tap ‘Pay my rent’ on the home screen.
2. This will then display your current balance(s) for any tenancies you have with us.
3. Tap ‘Pay my rent’.
4. You will then be redirected to Allpay to login and complete the payment.
1. On the home screen, tap ‘Make a complaint’.
2. Tap ‘Raise a New Complaint’
3. As you are logged in to your account, your personal details will already be completed. The only mandatory field you will need to complete is ‘City/Town’.
4. Complete the form using as much detail as possible.
5. Where you’re asked about ‘reasonable adjustments’ – this is things like large print documents, or special access requirements.
6. You can add any pictures, documents or videos if necessary, as supporting evidence for your complaint.
7. Tap ‘Submit’.
8. We’ll confirm a new complaint has been submitted.
9. If you want to go back to see the complaint you have raised, tap 'Make a complaint' on the home page and you will see any logged complaints in the list.
1. If you want to log a repair, tap the red 'Log a repair' button on the home page.
2. Tap 'Request a repair' (purple button) and you will be taken to our Active Repairs booking system.
3. Follow the prompts by choosing from a repairs category, selecting from the options in that category, adding more details/descriptions, and adding any images if necessary.
4. You can then select a date and time for your appointment from the options provided.
5. Book the appointment and your repair will be logged.
1. All enquiries to Halton Housing are known as 'general requests'. This includes things like fly tipping, communical spaces, graffiti, trees, requesting permission (for pets, lodgers, alterations) and much more.
2. On the home screen, in the top right hand menu, select ‘Request > General Request’.
3. Tap ‘Raise a General Request’
4. Complete the form by giving a brief description, selecting a category from the drop down menu and then adding as much detail as possible in the further information box.
5. You can add any pictures, documents or videos if necessary, as supporting evidence for your enquiry.
6. Tap ‘Submit’.
7. We’ll confirm a new general request has been submitted.
1. The Tenancy Support team can help customers with things like hoarding, domestic abuse, drug and alcohol issues, downsizing, social services and child protection and much more.
2. On the home screen, in the top right hand menu, select ‘Request > Tenancy Support’.
3. Tap ‘Raise new Tenancy Support Request’ (purple button)
4. Complete the form by giving a brief description, selecting a category from the drop down menu and then adding as much detail as possible in the further information box.
5. You can add any pictures, documents or videos if necessary, as supporting evidence for your enquiry.
6. Tap ‘Submit’.
7. We’ll confirm a new general request has been submitted.
1. You can check and update the details you have provided in your account by tapping 'My Details' in the footer.
2. From here you can add a mobile number, update your preferred language, economic and marital status and more. Ensure you tap 'update' to save your changes
3. To the left of the screen, you can also access quick links to repairs, payments, and enquiries you have made.
4. You can also choose to 'change your password' from this page (bottom left)
1. On the home screen, go to ‘Give feedback’ from the top right hand navigation menu and select 'Leave a compliment' from the drop down list.
2. Tap ‘Leave a new compliment’ (purple button)
3. As you are logged in to your account, your personal details will already be completed. The only mandatory field you will need to complete is ‘City/Town’ and 'Telephone number'.
4. If you do not complete those mandatory fields it will not allow you to submit.
5. Complete the form using as much detail as possible.
6. Tap ‘Submit’.
7. We’ll confirm a new compliment has been submitted.
If you experience any issues with this process, please contact our Customer Service team on 0303 333 0101.