We will close our normal telephone line and live chat for Christmas and New Year at 12:00 noon on Friday 22nd December 2023 and will re-open on Tuesday 2nd January 2024 at 9:00am. Our live chat will reopen on Wednesday 3rd January at 10:00am. 

If you need to contact us to report an emergency repair or to make a rent payment during this period, please call 0303 333 0101, our emergency line is open 24/7.  

If you have any type of general enquiry, want to check your rent balance, log a non-urgent repair or make a payment, you can use MyHaltonHome. We aim to respond within 3 working days from our first working day.  

Find all the ways to contact us. 

We would like to take this opportunity to wish all of our customers, colleagues and partners a Merry Christmas and a Happy New Year!