There’s never been a better time for customers to go digital with us!
We've launched our brand-new website, part of an improved and refreshed digital offer for customers - allowing them to manage their tenancy, access services and interact online with their landlord.
In this pandemic year when face-to-face interaction with customers has been limited due to Covid restrictions, it has proven more important than ever before that customers and stakeholders can interact with organisations digitally.
Our new website has not only changed address to haltonhousing.co.uk, but has been completely redesigned to improve the experience for customers and other visitors, making it easier to find what they’re looking for.
We have a longstanding reputation for our digital services, building on the strength of our ‘Digital First’ programme in 2014. We have always been ahead of the game when it comes to our digital approach to service delivery and continue to lead the way having won the accolade of ‘Number One Digital Housing Provider 2021’, by Housing Digital last month.
The new website forms part of their 'whole digital offer' which also includes a refreshed customer App and MyHaltonHome - an online portal for customers to manage their tenancy online.
🚀We've launched our new website https://t.co/Iwkh4Js9px. Not just a new name but a completely updated site that is really user friendly. We've completely refreshed our App and our customer portal, MyHaltonHome, too. Another milestone in our digital journey #ImprovingPeoplesLives pic.twitter.com/rbpNyQjzPU— Halton Housing (@HaltonHousing) April 1, 2021
Paul Croston, Director of Technology, Digital and Data says:
“We engage with customers and we try to transition that across into our service delivery. Our core aim is to improve people’s lives, and that’s embedded in our entire work. From an idea to committing to deliver a project, we are very clear on what value that is going to bring to our customers”.
Our customers had input into all the platforms including focus groups to test the early designs and functionality to make sure it was appealing and easy to use. A ‘user/centred’ approach was key to our digital transformation programme.