Lifeblood measures

Lifeblood Measures

We measure our performance using a number of key indicators including rent arrears and collection, voids, responsive repairs, letting time and customer satisfaction – with overall service against targets.

Our Lifeblood measures are RAG rated (Red, Amber, Green) to visually indicate performance levels against key targets.

*Performance based on the value of homes built for sale that are unsold for more than 6 months.