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Zoe Philips

Meet Zoe, our Housing Apprentice

Zoe Philips

Zoe is our Housing Apprentice. Learn about Zoe and how she's settling into her apprenticeship.

Why did you choose to do an apprenticeship? 

I chose to do an apprenticeship because after completing 1 year at college I realised it wasn't really for me. I came to the conclusion that my skills would be better used in a more hands-on learning approach, which is what attracted me to the idea of an apprenticeship. 

It is also a good opportunity to challenge myself and start a career that I can work my way up in. 

What you do in a typical day/week? 

In my typical day, I process Right to Buy/Right to Acquire Applications which is a scheme that allows people to buy their houses at a discounted price. I also regularly communicate with the leaseholders of the 60 shops which Halton Housing owns across Runcorn and Widnes about their shop compliance. This includes making sure that Fire Risk Assessment Actions have been completed and that all necessary certificates are in date. I communicate with external companies that Halton Housing works with when I engage in these tasks. I also deal with any general enquiries that come into the Commercial Services Team inbox. 

What do you enjoy most about your apprenticeship? 

I enjoy the diversity of the role, every day is a different challenge. There are many new learning opportunities that I have been involved in within various departments. This has allowed me to gain an understanding of how the organisation works as a whole. I constantly learn new things with the help of my team, and I love getting to know all my new colleagues. 

What skills have you developed so far during your apprenticeship? 

So far, I would say I have developed better IT skills as I work on different systems every day. 

I have also gained better communication and teamwork skills, which has helped me in my role as I now have the courage to ring up customers regarding different issues with no hesitation. 

What would you say to someone considering applying for an apprenticeship? 

When applying for my apprenticeship, from looking at their website, it was clear to see that they were a reliable and friendly place to work. The website emphasised how they support their staff which I was drawn to as I think this is important in a workplace. 

Just go for it! It was one of the best decisions I've made, and it is such a great opportunity to start a career. 



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