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Customer Committee

Join Our Customer Committee

Working with TPAS (Tenants' Participation Advisory Service), Halton Housing is recruiting six customers to join our new Customer Committee — a group that will help shape services, monitor performance, and ensure the customer voice is heard at the highest level.

Why It Matters

The Customer Committee will:

  • Influence service standards and policies
  • Review performance and customer satisfaction
  • Ensure Halton Housing delivers on its promises
  • Report directly to our Board

This is your chance to really represent our customers' voice!

Who We’re Looking For

We’re looking for Halton Housing customers who:

  • Are passionate about improving their communities
  • Understand what matters most to fellow residents
  • Can confidently contribute to meetings and discussions
  • Are committed to equality, inclusion, and collaboration

No formal experience is required — just a willingness to get involved and represent others.

A message from Sharon Pennington, Chair of Customer Committee

Eligibility

To apply, you must:

  • Be aged 18 or over
  • Be a current Halton Housing tenant
  • Not be in breach of your tenancy agreement or subject to legal action
  • Not have an unspent conviction for an indictable offence

What You’ll Get

As a Customer Committee member, you’ll be rewarded not just financially — but with the chance to shape services, grow your skills, and make a real impact in your community.

  • £3,000 per year (subject to PAYE)
  • A chance to influence real change
  • Training and support
  • Opportunities to develop new skills

Time Commitment

We know your time is valuable — that’s why the commitment is flexible and manageable, designed to fit around your life while still making a meaningful impact.

  • Around half a day per month
  • Attend four meetings per year (April, July, October, January)
  • Meetings held at Waterfront Point, Widnes, with online options available

Application Timeline

 

Download the Full Recruitment Pack

Download the full recruitment pack to explore the job details, responsibilities, and what we’re looking for in a candidate.

Download PDF

How to Apply

To apply, please complete the following steps:

  1. Read the full recruitment pack.
  2. Complete the application form and supporting statement by clicking the link below.
  3. Complete a Diversity Monitoring Form (optional) on the link below.

Paper copies are also available from reception at our head office, Waterfront Point. Completed forms can be returned to:

Communications team, Waterfront Point, Warrington Road, Widnes, WA8 0TD, or handed in at reception.

If you’d like an informal chat before applying, email us at communications@haltonhousing.co.uk and we’ll arrange a call.

 

Application Form
Diversity Monitoring Form