Our responsibility

The repairs Halton Housing are responsible for in your home include:

• Foundations

• External walls to properties

• External doors and door frames

• Window frames

• Roofs

• Gutters and rainwater pipes

• Drainage

• Water services

• Electrical fittings

• Gas services

• Central heating and hot water systems

• Internal doors (on the basis of fair wear and tear)

• Communal areas (e.g. lifts, stairs and decoration) in multi-occupied buildings)

• External decoration (as part of planned maintenance)

Your responsibility

The repairs you, the customer are responsible for in your home include:

• The repair or replacement of anything that is installed or fitted by you

• The internal decoration of your home

• The upkeep of private garden areas repairs and maintenance

• The replacement of light bulbs and fluorescent tubes

• The replacement of lost keys or changing locks

• Repairs to broken windows (unless a crime has been reported)

• Re-setting of trip switches

• Adjusting doors following new flooring being fitted

• Replacement of toilet seats

• Fitting of washing machines/tumble dryers or dishwashers

• Fitting of cookers by a registered Gas Safe engineer

• Any items accepted under a signed disclaimer at the start of tenancy

If you’re ever unsure about what kinds of repairs we’ll undertake for you, please get in touch and ask a member of our team. You can do so quickly and easily via Live Chat on our website or in MyHaltonHome.