We’re proud to introduce the Halton Housing Deal—a new, clear and fair agreement that sets out what customers can expect from us as their landlord, and what we kindly ask from them in return, as our customers.
This isn’t just about policies or procedures—it’s about partnership.
The Deal reflects the values we share: respect, honesty, and working together to make our homes and communities the best they can be.
We're especially proud that the Deal was shaped by customers. Many took the time to review a draft version and share thoughtful feedback. We were truly grateful for the time so many customers took to give their input. Their voices helped us get this right.
The Halton Housing Deal is clear, balanced, and built on trust. It outlines our promises to deliver great service, listen when things go wrong, and treat customers with fairness and respect. And it also highlights how customers can play their part—by looking after their home, being respectful to our colleagues, and playing an active role in their neighbourhood.