[Pictured from L-R: Tamzin Harrington, Louise Nulty, Lisa Edwards, Linda McKevitt, Lisa Cogley and Marilyn Payne]

We’re delighted to introduce the six Halton Housing customers who will play a key role in shaping our future services and strengthening the voice of our communities.

Following a rigorous recruitment process open to all customers - and an incredible response - we worked alongside the Tenant Participation Advisory Service (TPAS), England’s leading tenant engagement experts to appoint a passionate, skilled, and community‑minded group.

This new Customer Committee directly delivers on a key Year 1 commitment within the Excellent Services priority of Our Future Focus: 2025–28, by putting in place a new and strengthened customer influence framework.

Meet the Committee

Tamzin Harrington

A Runcorn resident with strong local insight and academic grounding, Tamzin brings experience from her Geography degree and time as a trainee teacher. With excellent analytical and communication skills, she is passionate about fairness and collaboration — and ensuring customer voices genuinely influence decisions.

Louise Nulty

Louise has lived in Widnes for over 22 years and brings extensive experience in customer engagement. A former Chair and Vice Chair of the Customer Forum, she draws on her background as a Culture Officer and arts events producer to champion collaboration, inclusivity, and the importance of tenant voices.

Linda McKevitt

Based in Runcorn, Linda offers deep community experience, shaped by her work as a Youth Offending Officer and volunteer roles within the Customer Forum and Grangeway Community Forum. Known for her honesty and reliability, she has contributed to estate walkabouts, policy reviews, and local events — all focused on improving the customer experience.

Lisa Cogley

Lisa, an active Halton Housing customer for eight years, currently chairs the Customer Forum. With experience in the social housing sector and voluntary board roles, she brings strong regulatory awareness and a confident, constructive voice to ensure customer feedback drives service improvements.

Marilyn Payne

A long‑standing customer, Marilyn has dedicated many years to community advocacy. Her experience ranges from supporting vulnerable neighbours to working in advice, guidance, research, and training roles. With a strong commitment to equality and accountability, she offers practical problem‑solving skills and lived experience that will benefit customers across Halton.

Lisa Edwards

Lisa brings a unique mix of care, communication, and leadership experience. A former veterinary nurse who went on to manage multinational teams, she is also an award‑winning volunteer recognised with the Queen’s Unsung Hero Award. Her work supporting survivors of domestic abuse means she brings trauma‑aware, inclusive communication expertise and deep empathy to the role.

Chaired by Sharon Pennington, one of our Board Members, the Customer Committee will help shape our service standards, monitor performance, and ensure customers’ voices are not only heard, but acted upon.

Reporting directly to the Board, the Committee provides a more structured and influential way for customers to challenge, scrutinise, and help guide our services. Their insights will directly influence how we work and drive meaningful, positive change.

Commenting on the recruitment, Lisa Windle, Director of Customer Experience said: “Our new Customer Committee represents a major step forward in how we listen, learn, and work alongside our customers. Each member brings valuable insight, lived experience, and a real commitment to making a difference. Their challenge and perspective will strengthen our services and ensure we remain focused on what matters most to the people who live in our homes.  We’re incredibly proud to welcome them and excited for the impact they will have in the months and years ahead.”

The Committee officially begins its work on 1st April, and we’re thrilled to welcome all six members into their new roles.

As the Committee gets underway, we’ll share regular updates about their work, insights, and impact, keeping customers informed as we continue to strengthen how customer voices shape our organisation. Find out more on our Customer Committee dedicated website page.