Helping customers who are living pay to pay
Hints and tips around how to make your money go further and live more comfortably with your pay.
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Supporting a couple struggling with rent after National Insurance rise
Couple who are struggling to pay their rent, had their benefits checked last year and didn’t qualify. What can they do now?
Challenging Department for Work and Pensions on Severe Disability Premium (SDP)
Our Welfare Benefits and Money Advice Team tackled a complex case for a customer through advocacy and support in clallenging the DWP over a Severe Disability Premium (SDP).
Supporting a customer through their PIP medical review during Covid
Our Welfare Benefits and Money Advice Team were able to support Emma, a vulnerable customer, when her Personal Independence Payment (PIP) medical review resulted in a financial change.
Helping those with no recourse to public funds
We helped a couple with a complex case by clarifying rules around housing and benefits.
Helping a customer struggling with the Bedroom Tax
We helped Julie successfully argue to the Department for Work and Pensions (DWP) that her tenancy agreement allowed lodgers allowing her to make up the shortfall in her rent.
Helping customers apply for extra support to pay rent
Our Welfare Benefits and Money Advice Team were able to support Raj and Anika apply for a Discretionary Housing Payment (DHP) to help with arrears.