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Welfare Benefits Team

Case Studies

Read our case studies to find out how our team has been able to help customers.

  • CASE STUDY
  • Tue, 25/05/2021

Helping customers apply for extra support to pay rent

Our Welfare Benefits and Money Advice Team were able to support Raj and Anika apply for a Discretionary Housing Payment (DHP) to help with arrears.

  • CASE STUDY
  • Tue, 25/05/2021

Helping a customer struggling with the Bedroom Tax

We helped Julie successfully argue to the Department for Work and Pensions (DWP) that her tenancy agreement allowed lodgers allowing her to make up the shortfall in her rent. 

  • CASE STUDY
  • Tue, 25/05/2021

Helping those with no recourse to public funds

We helped a couple with a complex case by clarifying rules around housing and benefits.

  • CASE STUDY
  • Tue, 25/05/2021

Supporting a customer through their PIP medical review during Covid

Our Welfare Benefits and Money Advice Team were able to support Emma, a vulnerable customer, when her Personal Independence Payment (PIP) medical review resulted in a financial change.

  • CASE STUDY
  • Wed, 26/05/2021

Challenging Department for Work and Pensions on Severe Disability Premium (SDP)

Our Welfare Benefits and Money Advice Team tackled a complex case for a customer through advocacy and support in clallenging the DWP over a Severe Disability Premium (SDP).

Meet our Welfare Benefits and Money Advice Team

Our team is available for you to seek advice and assistance with all matters relating to welfare benefits, debt and money advice. 

Amber Cairns

Senior Welfare Benefit & Money Advisor

Amber manages our Welfare Benefit & Money Advice Team. 

Sarah Goulding

Welfare Benefits & Money Advice Officer

Sarah is one of our Welfare Benefit & Money Advice Officers.

Claire Creed

Welfare Benefit & Money Advice Officer

Claire is one of our Welfare Benefit & Money Advice Officer. 

Jeanette Gustafson

Welfare Benefit & Money Advice Officer

Jeanette is one of our Welfare Benefit & Money Advice Officers.

Siobhan Keoghan

Welfare Benefit & Money Advice Administrator

Siobhan is our Welfare Benefit & Money Advice Administrator. 

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Zoom to Us: Money Matters Q&A Sessions

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Join us on one of our monthly virtual Zoom to Us: Money Matters Q&A sessions where our Welfare Benefit and Money Advice Team will be available to help you with answers to any money, benefit, or welfare-related questions you might have. Find out when the next session is taking place on our events page.