As the temperature drops there are things we can all do to stay warm and safe over the winter months

We've partnered with Learn My Way, a fantastic, free, platform that supports people to learn essential digital skills.

Letting us into your home to carry out vital safety checks helps both you and us. Most customers let us in first time but often, some don’t.

If you have found your UC account closed without warning, it could be because of the increase in Administrative Earnings Threshold (AET). 

What you need to know about Carbon Monoxide poisoning

Cuckooing - What it is and what to do 

Mobility Scooters in Common Parts of Flatted Blocks

Pets in your home - what you need to know.

Wood burners and stoves - what you need to know.

How to fix some common problems with your boiler.

Find out what cuckooing is, what to look out for and how to act on it.

Carers Allowance is given to those who spend at least 35 hours per week providing regular care for someone with a disability. Find out more about how Universal Credit affects those claiming Carers Allowance.

Benefits have changed for those who have a child who is leaving home to study at university or college. 

Don't get taken in by loan sharks, follow this advice to ensure you don't get bitten. 

Personal Independence Payment (PIP) can help you with some of the extra costs if you have a long term ill-health or disability.

Reporting rent changes on your Universal Credit journal.

You could get £150 off your electricity bill under the Warm Home Discount Scheme.

Benefit caps for growing families - what you need to know

If you're moving home find out what you need to do to ensure you continue to receive your Housing Benefit claim. 

Money Manager tool is designed just for anybody claiming Universal Credit to help them manage their money. 

A non-dependent deduction or ‘Housing Costs contribution’ can be deducted from the housing costs element of your Universal Credit claim if you have someone aged 21 or over living with you.

Some of our customers enjoy four non-charging rent weeks per year. In some cases, you'll not be eligible for them either because you're in arrears, you pay rent monthly or by direct debit so you already benefit from this discount.

We always encourage customers to tell us straight away if they are experiencing problems paying their rent and there is a range of help available.

A few simple steps can help you lower your home’s carbon footprint and save money on your monthly bills.

This advice will help you to understand what you need to do if you’re considering installing, or have already installed, a home CCTV system (or similar technology, such as a video equipped doorbell device).

Children can abuse other children. This is generally referred to as peer on peer/child on child abuse and can take many forms. It can happen both inside and outside of school/college and online. Find out more >

County Lines gangs use children to courier drugs and money across the country.   Find out more about how to identify activity and where to report it. 

Online abuse is any type of abuse that happens on the internet. Read about its forms, and where you can go for support if you suspect online abuse. 

Every year an estimated 200,000 people go missing in the UK. Many are vulnerable.  Find out how it impacts and what to look for. 

Find out what it is, how it impacts and the signs to look for.